Public Charging Problems Log

Discussion of the location and operation of public EV charging infrastructure in Scotland
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Scally
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Re: Public Charging Problems Log

Postby Scally » Fri Dec 22, 2017 1:38 am

Keep up the pressure: keep up the good work, It is mightily frustrating, but there is no obvious alternative to persistent lobbying.
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Neil
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Re: Public Charging Problems Log

Postby Neil » Sun Dec 24, 2017 3:19 pm

Hi Neil,

Th is going to be one of the topics on the agenda for the next EVAS/TS meeting. In theory calls logged to the CPS helpline where comms are an issue should now be logged more consistently. This should give rise to better statistics for reviewing network performance. The eVolt whitelist/cache('freevend') system does seem to have some success, but we are not currently aware of the scale of implementation across other manufacturers. Anecdotally, the Chargemaster unit at Newmains is now amongst the worst performers, not withstanding the fact that it can only ever support a single session by design. Something that may mean it fails the criteria for installation?

Units on trial appear to be fairly rural and less frequently used, so it will be a relatively small user pool who will be able to comment, so we will have to rely on them to a very large extent. The plan appear to have two forks, sat com and a donor antenna/repeater system. No details are as yet forthcoming. It is also not clear if the units are able to roam the networks or are always tied to a single operator. Single operator systems would give rise to those experiences with the Siemens unit. We will ask.

The key point is to ensure a comms fail is logged as a call to the helpline, ensuring that a ticket is raised. They should ask for full details. (A recent game of will it won't it at Clachan Cottage led to a ticket being raised for comms, although it might also have been a quirky/finicky/awkward/anomalous unit. The call centre is fairly consistent in this now.)

Either way, notes left in this forum will be carried forward for discussion.
Neil Swanson
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GordonF
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Re: Public Charging Problems Log

Postby GordonF » Thu Jan 04, 2018 3:01 pm

Just to add to the earlier discussion. I was in Skye with our Leaf in October and used the Portree charger every day. Very disappointed to see the other two not even powered up and find it quite amazing that the council can put the things in place when they do not have the power available to make them work? I'd imagine this lackof infrastructure on the island probably puts off a lot of folk from trying to visit.

Also i'd love to have the Moffat charger working as it's my main route back south from Edinburgh. Is there anyone who i/we should write to specifically to try to get that progressed?

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Neil
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Re: Public Charging Problems Log

Postby Neil » Thu Jan 04, 2018 10:02 pm

Gordon,

The joys of funding mechanisms unfortunately. Spend or lose...... The issue on Skye appears to rest with third party owned land, a regular topic of conversation, with no immediate end in sight.

For Moffat, Dumfries & Galloway Council are responsible. I suspect that the local electricity network is inadequate for connection, so a larger spend is required, so may well wait until the next financial year!
Neil Swanson
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Buzby
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Re: Public Charging Problems Log

Postby Buzby » Fri Jan 05, 2018 9:06 am

Wasn’t Moffat reported as back in service a week or two ago? I don’t think it was a grid capacity issue here - the original location was OK, but prone to flooding, hence the re-siting of the Rapid.
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noahs-dad
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Re: Public Charging Problems Log

Postby noahs-dad » Fri Jan 05, 2018 9:06 am

What was the thing with Moffat rapid and flooding as was place beside the river. I used it some time ago when first installed 2yrs ago maybe now.

What has happened since. Did it get relocated due to river location and flooding?

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Neil
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Re: Public Charging Problems Log

Postby Neil » Wed Jan 10, 2018 10:38 pm

It certainly is not live on the CPS map, although there is a nice picture of some recently painted bays on Plugshare. But no lights. The location is right on the edge of Moffat, where there would almost certainly have been no network cables immediately nearby, as well as a sparse upmarket residential street, which would probably be served by a cable inadequate for adding a #JourneyCharger connection. Meaning an expensive upgrade required.

One of the houses nearby has a Spitfire in the garden!
Neil Swanson
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Jon Oates
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Re: Public Charging Problems Log

Postby Jon Oates » Thu Feb 15, 2018 9:25 pm

There's an EVolt Smart Standard Type 2 post beside the rapid in the Broom's Road car park in Dumfries. It is not powered up. Does anyone know what is happening with this? No CPS label or other identifier on it.

noahs-dad
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Re: Public Charging Problems Log

Postby noahs-dad » Thu Mar 15, 2018 6:54 pm

With the Haddington charger being down last month, which I rely on somewhat as cuts 6 miles off + about 30 mins of additional travel needed to get down to the Borders every day, I found myself going on the CPS website every day to see if there was an update on the status of this down charger. Have had the same experience with other local chargers I rely on before.

It prompted me to think this would be so much easier if I could logon to CPS website and request an update by text msg/email for any down charger, to let me know when it was back online. So I recently tweeted CPS who said:

"Hi, this is something which is being discussed for future development work. Thanks for the feedback"

If CYC can sort this out it would surely help them, as a high ratio % of their daily website traffic and server strain must be people continually logging on to see status of chargers, and particular chargers with current downtime for updates.

I hope it happens, perhaps EVAS have already had this collective idea and though before and voiced it?

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Neil
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Re: Public Charging Problems Log

Postby Neil » Thu Mar 15, 2018 11:33 pm

It was put to them along with a host of other ideas that we believe will enhance customer experience, including the possibility of having dynamic data passed to the likes of Plugshare and Zap-Map. For the hosts a better and more meaningful set of metrics was requested, as well as a RAG (Red, Amber, Green) table of network points and problems. Some of these are now in development. We'd like to see the social commenting switched on in CPS map too. Notifications would probably be best handled through the app, notifications clogging up SMS services is also a recognised problem for mobile companies.

The site traffic volume is probably very low, as the number of users is infinitesimal by web standards at the moment. As the EV fleet grows it has the potential to be an issue if not addressed.
Neil Swanson
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